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Payment Information

SHIPMENTS
The sending of the registration confirmation is done solely by email, digitally.

SHIPPING FEES
As the shipment is digital, there are no shipping fees.

EXCHANGES AND RETURNS
It is not possible to exchange a registration, and the amount is non-refundable.

ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMER DISPUTES
In the event of a consumer dispute, the consumer may resort to the following alternative dispute resolution entity for consumer disputes:

Associação CIVOC – Concurso Internacional Ópera Cascais

NIF 517761637

Passeio do Báltico, n.43-2E 

1990-036 Lisboa

Tel.: +351 213 219 000

Web: cascaisopera.com/

RIGHT OF FREE RESOLUTIONS
In accordance with Portuguese-Law No. 143/2001, Article 6, product returns may be made according to the following clauses:

  1. In distance contracts, the consumer has a minimum period of 14 days to cancel the contract without payment of compensation and without the need to state a reason. For this purpose, the consumer should contact Customer Service via email at [email protected], or by letter to the address Passeio do Báltico, n.43-2E 1990-036 Lisboa.
  2. For the exercise of this right, the period is counted:
    1. Regarding the supply of goods, from the day of their receipt by the consumer, provided that the obligations referred to in Article 5 of this same decree have been met;
    2. If the supplier has not fulfilled the obligations referred to in Article 5 of this decree, the period referred to in No. 1 is three months from the date of receipt of the goods by the consumer.
    3. If the supplier fulfills the obligations referred to in Article 5 of this decree during the resolution period referred to in the previous number and before the consumer has exercised this right, the consumer has 14 days to cancel the contract from the date of receipt of this information.
  3. If the supplier has not fulfilled the obligations referred to in Article 7 of this decree, the period referred to in No. 1 is three months from the date of receipt of the goods by the consumer.
  4. If the supplier fulfills the obligations referred to in Article 7 of this decree during the resolution period referred to in the previous number and before the consumer has exercised this right, the consumer has 14 days to cancel the contract from the receipt of this information.
  5. Without prejudice to the provisions of subparagraph a) of No. 3 of the previous article, the right to cancel is considered exercised by the consumer through the dispatch, within the periods provided for here, of a registered letter with acknowledgment of receipt communicating to the other party or the person designated for this purpose the intention to cancel the contract.

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